Your WordPress site is broken — we get it back online fast, and with a backup first
White screen, critical error, redirect loop, hacked site: we find the real cause and fix the broken part, without rebuilding everything. Message us with what’s on screen and we start from there.
- Same-day where possible urgent cases start as soon as you message
- Backup before anything we can always roll back
- The real cause, not a guess plugin, theme, PHP, database or host
- The broken part only we don’t rebuild your site
- A plain-English explanation what it was and how to prevent it
Tell us what you see — we reply fast, often same day.
What we commit to
- A full backup before every change — we can always roll back
- We fix the broken part, without rebuilding your site
- If it’s a single setting solved in two lines, we tell you and leave it at that
When a site breaks, time matters
Every hour your site shows an error is lost visitors, lost sales and lost trust — and the panic usually makes it worse: uninstalling plugins, editing files at random.
Stop there. We diagnose the real cause safely, from a backup, and fix only what’s broken. Most cases are recoverable within a few hours.
My site is down right now — what do I do?
Don’t uninstall more plugins and don’t update anything. Send us the access and the exact error message on WhatsApp: it’s often recoverable within a few hours, and we back up before we touch anything.
How it works
How we fix it without making it worse
No guesswork on a live site. Four steps, from a safe copy.
Access and backup
We secure the current state of the site before touching anything, so there’s always a way back.
Diagnosis
We isolate the real cause by disabling plugins, theme or settings in a controlled way — no changing five things at once.
Targeted fix
We solve the broken part and check the rest of the site isn’t affected — without rebuilding what already worked.
Handover
A working site again, plus a plain-English note on what it was and how to keep it from happening again.
The honest comparison
Us vs trial-and-error vs a generic “IT guy”
| What matters | Millisecondi | Trying to fix it yourself | A generic IT contact |
|---|---|---|---|
| Backup first | Always, before touching anything | Often skipped in a panic | Sometimes |
| Finding the cause | Isolated methodically (plugin/theme/PHP/db/host) | Guesswork, one change at a time | Depends who you get |
| Scope | Fix the broken part, nothing rebuilt | Risk of breaking more | May reset too much |
| Hacked sites | Malware removed, the hole closed, site hardened | Easy to miss the reinfection | Not always their field |
| After | Explanation + how to prevent it | Back to square one next time | Rarely documented |
| Cost | If it’s a single setting, we tell you and leave it | — | Bills the hours |
Backup first
Millisecondi
Always, before touching anything
Trying to fix it yourself
Often skipped in a panic
A generic IT contact
Sometimes
Finding the cause
Millisecondi
Isolated methodically (plugin/theme/PHP/db/host)
Trying to fix it yourself
Guesswork, one change at a time
A generic IT contact
Depends who you get
Scope
Millisecondi
Fix the broken part, nothing rebuilt
Trying to fix it yourself
Risk of breaking more
A generic IT contact
May reset too much
Hacked sites
Millisecondi
Malware removed, the hole closed, site hardened
Trying to fix it yourself
Easy to miss the reinfection
A generic IT contact
Not always their field
After
Millisecondi
Explanation + how to prevent it
Trying to fix it yourself
Back to square one next time
A generic IT contact
Rarely documented
Cost
Millisecondi
If it’s a single setting, we tell you and leave it
Trying to fix it yourself
—
A generic IT contact
Bills the hours
“White screen on a Sunday morning, back online within the hour.”
“He found the plugin conflict I had been chasing for three weeks.”
“Site was hacked and full of spam pages. Cleaned, secured, warning removed.”
“Database connection error fixed before my client even noticed.”
“Fatal error after a PHP update, solved with a clear explanation of the cause.”
“Our contact form had been failing silently for months. Leads reach us again.”
“Clear updates, fair price, no surprises at the end.”
“Answers quickly and explains things without hiding behind jargon.”
No blind trust required
What we commit to
- A full backup before every change — we can always roll back
- We fix the broken part, without rebuilding your site
- If it’s a single setting solved in two lines, we tell you and leave it at that
FAQ
The questions we get most
Do you work same-day?+
For urgent cases, yes, when possible. Message us on WhatsApp with what you see on screen and the type of error: we start from there.
Can you get in if I only have the hosting login?+
Usually yes. With hosting or FTP/database access we can reach WordPress even when wp-admin is down. Send what you have and we’ll tell you if anything’s missing.
Do you recover a hacked site?+
Yes: malware removal, closing the hole and restoring. If needed, we point out how to harden hosting and credentials.
When is there nothing to pay?+
If the problem is a single setting and it’s solved by explaining two lines to you, we tell you and leave it at that.
Down right now?
Send us the error, we start from there
Message us on WhatsApp (or use the form) with what’s on screen and the type of error. For urgent cases we start as soon as we can.
- Diagnosis of the problem: 500 error, white screen, redirect loop, plugin conflict
- Site restore and hardening in case of compromise or malware
- A targeted fix: we work on the broken part, without rebuilding the site
- A full backup before every change, so we can always roll back
- A clear note on what happened and how to keep it from recurring
Site slow rather than broken? see WordPress speed.